Customer Relations Officer (CRO) - Bali

Join Beon Intermedia as a Customer Relations Officer (CRO) in beautiful Bali! We are seeking a dynamic and customer-focused professional to enhance our client relationships and drive sales conversions. In this role, you will be responsible for engaging with customers, understanding their needs, and providing exceptional service to ensure their satisfaction and loyalty. As a CRO, you will work closely with our sales team to convert leads into paying customers, utilizing your strong communication and negotiation skills. This is an exciting opportunity to be part of a growing company in the heart of Bali, where you can enjoy a work-life balance and contribute to our success.

Beon Intermedia is a leading provider of integrated marketing and communication solutions in Indonesia. With a strong presence in Bali, we are committed to delivering exceptional value to our clients through innovative strategies and tailored services. Our team is passionate about what we do, and we believe in the power of collaboration and continuous learning. If you are ready to make a difference and grow with us, we invite you to apply for this exciting role in beautiful Bali.

📋 Tanggung Jawab Pekerjaan

• Engage with customers to understand their needs and provide exceptional service.
• Work closely with the sales team to convert leads into paying customers.
• Utilize CRM systems like Salesforce or HubSpot to manage customer interactions and track sales progress.
• Develop and maintain strong relationships with existing clients to ensure their satisfaction and loyalty.
• Provide regular updates to the sales team on customer feedback and market trends.
• Assist in the development of marketing campaigns and promotional materials to support sales efforts.
• Monitor customer satisfaction and address any issues or concerns promptly.
• Participate in team meetings and contribute to the development of sales strategies and goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• 2-4 years of experience in customer relations, sales, or a similar role.
• Strong communication and negotiation skills.
• Proficiency in using CRM systems like Salesforce or HubSpot.
• Excellent interpersonal and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both English and Bahasa Indonesia.
• Passion for the travel and tourism industry, with a good understanding of Bali's market.

🛠️ Keahlian

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