Guest Experience Architect - Luxury Resort Innovation

At Paradise Haven Resorts, we redefine luxury through unforgettable guest experiences. As our Guest Experience Architect, you will design, implement, and refine immersive, personalized journeys that elevate our brand to global acclaim. Based in the breathtaking Bangka Belitung, you'll work alongside a team of innovators to create seamless, magical experiences that leave our guests raving about their stay.

In this role, you'll leverage cutting-edge tools like Adobe Experience Manager and Salesforce to craft bespoke guest experiences. Whether it's designing interactive digital concierge services or orchestrating surprise moments that delight our guests, your creativity and strategic thinking will be the heartbeat of our resort's success.

Join us and be part of a transformative journey that blends hospitality, technology, and artistry to create memories that last a lifetime.

📋 Tanggung Jawab Pekerjaan

• Design and implement immersive, personalized guest experiences using Adobe Experience Manager and Salesforce.
• Collaborate with cross-functional teams to ensure seamless integration of technology and service.
• Conduct market research and competitor analysis to stay ahead of industry trends.
• Create and manage guest journey maps to ensure consistency and excellence.
• Develop and implement training programs for staff to deliver exceptional guest experiences.
• Monitor guest feedback and KPIs to continuously improve the guest experience.
• Stay updated with the latest innovations in hospitality and technology to drive continuous improvement.
• Represent Paradise Haven Resorts at industry events and conferences to showcase our innovative guest experiences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• 5+ years of experience in guest experience design and management.
• Proven expertise in Adobe Experience Manager and Salesforce.
• Strong understanding of market research and competitive analysis.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Certification in Guest Experience Management or a related field is a plus.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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