Customer Service & Marketing Specialist (Full-Time)

Join Private Advertiser as a Customer Service & Marketing Specialist in Jakarta Barat and become a key player in delivering exceptional customer experiences while driving business growth. In this dynamic role, you will blend customer service excellence with strategic marketing initiatives to enhance our brand reputation and customer loyalty. At Private Advertiser, we are committed to fostering a collaborative environment where your skills and creativity can thrive. Daily, you will handle customer inquiries, manage social media campaigns, and analyze market trends to ensure our clients receive the best possible service.

With a focus on innovation and customer-centric approaches, Private Advertiser offers a unique opportunity to grow professionally in a fast-paced industry. Whether you are a seasoned professional or a fresh graduate eager to make your mark, this role provides the platform to excel and contribute to our collective success.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Manage and grow our social media presence by creating and executing marketing campaigns on platforms like Instagram, Facebook, and Twitter.
• Conduct market research and analyze customer feedback to identify trends and opportunities for improvement.
• Collaborate with the sales team to develop and implement customer retention strategies.
• Assist in the creation of marketing materials, including promotional content and email campaigns.
• Monitor and report on key performance indicators (KPIs) related to customer service and marketing efforts.
• Maintain accurate and up-to-date records of customer interactions and marketing activities.
• Participate in team meetings and brainstorming sessions to contribute to the overall business strategy.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service and marketing, preferably in a similar role.
• Proficient in using social media management tools such as Hootsuite, Buffer, or Sprout Social.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent written and verbal communication skills in Indonesian and English.
• Familiarity with CRM software like Salesforce or HubSpot is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in digital marketing or customer service is a valuable asset.

🛠️ Keahlian

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